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FAQs
  • Where can Five Star Tours pick me up?
    We can pick you up according to your needs, anywhere in San Diego County and Southern California as well as Mexico!


  • What kind of shuttles does Five Star Tours offer?
    Five Star Tours can offer various kinds of shuttle services for our clients. Check out our Shuttles sub-page to know more about our shuttle routes.


  • How do you reserve a shuttle with Five Star Tours?
    The best way to reserve a shuttle is to fill out our Online Reservation Form. Please make sure you fill in all appropiate information so that Five Star Tours staff may send you a confirmation via email. If this is an urgent request, please contact our office at 619.232. 5040 and speak to our reservations staff.


  • What forms of payment does Five Star Tours accept?
    We deal mostly with Visa, Mastercard and Discover credit cards but other cards or forms of payment can be discussed. Five Star Tours may ask for a deposit on your tour confirmation or full payment depending on tour factors such as times, dates or destinations. A deposit guarantees your spot. Most deposits are refundable.


  • What forms of identification do I need to cross in and out of Mexico?
    For US Citizens, you are required to bring a passport for re-entry into US. Any parents traveling with children are encouraged to carry birth certificates. For Non US Citizens, a passport, 1-94 card or resident alien card is required. Due to high security alerts, additional paperwork may be required and is left to the client to inquire through their local embassy.


  • Does the bus have a restroom?
    Our 50 passenger motor coach has a restroom and is the vehicle used on most our tours. Our smaller buses and passenger vans do not have a restroom.


  • Does Five Star Tours have a set minimum to operate the shuttle?
    No, we can do shuttles for yourself alone as well as with friends. With our wide range of vehicles we can adapt to suit your needs as best as we can.


  • Do we operate rain or shine? Do we have assigned seating?
    Five Star Tours will operate a tour rain or shine and do not have assigned seating. We strongly encourage families to participate in our tours and welcome service animals.